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We are actually a real chandlery shop! You can speak to our friendly staff and browse our products in store.
We are open:
Mon-Fri: 9.00 - 5.00
Sat: 9:00 - 3:30
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Help and Frequently Asked Questions (FAQs) The Yacht Shop
Please see below our guide to buying from The Yacht Shop, using the website and questions asked by our customers.
HELP ON USING THE THE YACHT SHOP SITE
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Departments
We have over 7000 items and have tried to sort them into obvious departments. There are several sub categories within each main category.
Search
Due to the number of products on the site, if you know what you require it will probably be quicker and easier to use the search function. Just type a couple of keywords in the box and click search and it will return any matches.
Items
The site will display up to 40 items per page (in alphabetical order), you can then drill down further by clicking the next button to access the next set of items or click another letter if you know what you are searching for.
Add to Cart
If you decide to buy the item, select the number you require and click the 'add to cart' button. You will then be taken to a login or registration screen to input your details.
Payment
When you have registered or logged into the system you will then be taken to an order screen which will display details of your current order. When you choose your payment option you will be taken to our secure protx payment server and the order will be completed.
Completed Order
The system will confirm that the order has been completed and send you an email. We will also email you to confirm the item has been shipped.
Returns
In the unlikely event that the item is faulty on delivery please access our returns page for a return authorisation.
Delivery Times
We aim to deliver within 5 days. If an item is out of stock, we will contact you immediately to arrange an alternative date or a refund.
FREQUENTLY ASKED QUESTIONS
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Q. What are your postage costs?
A. Please see our postage page for full details.
Q. Where are you based?
A. We are based in Fleetwood, Lancashire, UK. Please see here for directions how to get to us.
Q. What payment methods do you accept?
A. All major credit, debit cards and Paypal. We also operate a credit account for business customers.
Q. Why has my order been declined?
A. This could be for a number of reasons, usually card related, our system will perform several checks to ensure your security so may decline orders if something is not quite right. We do not follow up declined orders so please contact Customer Services on 01253 779912 to follow anything up.
Q. Do you take telephone orders?
A. Yes, we can process any order by telephone.
Q. Is your site secure?
A. Yes we operate industry standard 128bit SSL encryption provided by leading payment processor Commidea You can be sure your personal details will be secure.
Q. Where do you deliver?
A. We deliver products worldwide and have standard rates for postage. We will also quote for different postage options if you contact us.
Q. Do you deliver next day?
A. Yes will try to process all orders the same day, you can select the next day courier postage option if you need your item quickly.
Q. Is VAT included?
A. All our prices are inclusive of VAT, this will be applied if appropriate for your country.
Q. Do you have a catalogue?
A. Not at the moment, we have over 7000 products and our expert staff can advise on every one! We also send regular offers and details of new products on email so please sign up (see box on right hand side) if you would like regular information.
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